STUDIO POLICIES

PURCHASE/REFUND POLICY

ALL PURCHASES FINAL and NON-REFUNDABLE. PACKAGE SUSPENSIONS ARE NOT PERMISSIBLE. NO EXCEPTIONS. AUTOPAY OPTIONS ARE SUBJECT TO CONTRACT TERMS AGREED UPON AT TIME OF PURCHASE. 

PRACTICE GOOD RIDING ETIQUETTE

LEAVE YOUR GADGETS AT THE DOOR OR IN THE CUBBIES DOWNSTAIRS AND ENJOY YOUR RIDE. OUR INSTRUCTORS RESERVE THE RIGHT TO CALL YOU OUT FOR DISRUPTING CLASS.

  • PLEASE NOTE: We understand that certain situations may require response to a text or call. If the need should arise, please reserve a bike in the back of the room and exit the loft quietly. 

RESPECT FELLOW RIDERS

DEODORANT AND FRESH GEAR ALWAYS WELCOME AND ENCOURAGED. IF YOU SWEAT A LOT, WE RECOMMEND A TOWEL UNDER YOUR BIKE OUT OF RESPECT FOR THOSE AROUND YOU.

RESPECT THE STUDIO

PLEASE GIVE THE BIKE THE SAME RESPECT YOU WOULD YOUR OWN PERSONAL PROPERTY. WE ASK THAT YOU THOROUGHLY WIPE IT DOWN AFTER CLASS WITH THE DISINFECTING WIPES PROVIDED. PLEASE PAY SPECIAL ATTENTION TO THE HANDLEBARS, POWER MONITOR, RESISTANCE KNOB AND SEAT AS WELL AS THE FRAME OF THE BIKE INCLUDING THE FLOOR AROUND YOU. THIS ACTION SERVES A DUAL PURPOSE RESULTING IN MAINTENANCE OF OUR EQUIPMENT AND RESPECT FOR THE NEXT RIDER.

PRACTICE COMMON COURTESY

IF YOU MOVE IT, PUT IT BACK. BRING IT IN, TAKE IT OUT. DRIP ON IT, WIPE IT OFF. THIS INCLUDES THE FLOOR AROUND YOU. ONE OR TWO WIPES GO A LONG WAY AND SAVES THE NEXT RIDER FROM HAVING TO CLEAN THE SPACE AGAIN.